What Is the Correct Way to Close Positions in Case of an Emergency?

If you're experiencing connection issues, the first thing you should do is protect your accounts by making sure all your open positions are safely closed. This helps prevent potential losses and ensures your accounts remain in good standing.

Once your trades are closed, if you believe the issue is caused by a platform related technical problem, you should contact Volumetrica support during their official support hours.

 Volumetrica Support Hours:  Monday to Friday — 08:30 to 18:30 CET

To contact them:

1. Open Volumetrica Web
2. Click the “Help” button at the top-right corner
3. Then select “Live Chat” to speak directly with a Volumetrica support agent

With that said, let’s get started.

First of all, make sure you are logged in to your Taurus account, and select one account at a time.Click on the account number you want to manage.

Once you're inside your selected account, click on “Portfoglio” .

This section will show you your open positions, orders, and overall account status.

Next, click on “Cancel All” and then “Flat All.”
 This operation will immediately cancel all pending orders and close your open positions, as the command is sent directly to DxFeed, ensuring fast and effective execution.

This method is perfect for protecting your accounts during unexpected situations.